Bj's Travel Consumer Complaints All Reviews

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Bj's Travel Reviews

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  • Poor disclosure

    Be careful and read every little thing when booking any service with them. I booked a small 2 day cruise for the Fall and unfortunately had to cancel the cruise and while I was entitled to receive a full refund from Norwegian I was socked with $100.00 cancelation fee by BJ's Travel. Now this information was contained in the emailed paperwork but that was received after the cruise was booked online. This should have been disclosed on the screen prior to booking. For a company that generally provides good service and products, this was a total miss. I would never recommend or return... More...
    vtac12's Picture   vtac12    1 Comments   Comments
  • charged twice

    I just booked an all inclusive to aruba through bjs travel. They booked it through one vendor (charging my credit card) cancelled then booked through another vendor. I was not made aware of this until I checked my banking statement. I called bjs travel and they will do nothing. The refund (for the originally booked trip) will take 5 business days and I have to wait. Meanwhile they have also charged me for the actual trip that was booked. More...
    angela68's Picture   angela68    1 Comments   Comments
  • Double booking

    I booked online one room in a NJ hotel, since I did not see any e-mail confirmation I called BJ's travel where all customer service answers the phone in french and I was told for every single of them that I would get my confirmation soon. Well ...I'm still waiting. I called the hotel to confirm the reservation and they tell me that I have 2 rooms reserved and I should call BJ's Travel who they should cancel the reservation with the hotel. And there we go again talking to the french creole trying to "help". More...
    Lamista's Picture   Lamista    0 Comments   Comments
  • 110% price guarantee is a fraud

    I booked a vacation package through BJ's and then found a cheaper package (same exact itinerary) through Travelocity. I saw that BJ's offered a 110% Best Price guarantee. At least, that is what is displayed on the BJ's website and on the phone message when you call BJ's Travel. However, when you actually try to claim the 110%, they will only match the price from the other travel site. Plus, they gave me no reason why. They simply told me that's all they can do despite my complaints. BJ's travel packages are handled by a third party, Neat Travel. So,... More...
    cwfarley's Picture   cwfarley    2 Comments   Comments


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